Shipping

Last updated: 7 October 2026

Shipping costs

Shipping is always free, whatever the product or order value. If a shipping cost ever applies to a particular country, it will be clearly shown at checkout before payment.

Dispatch

Every order is prepared with care and handed to a tracked carrier. Delays caused by the carrier, logistics congestion, weather, public holidays or customs checks are beyond our control.

Tracking

When the parcel is handed to the carrier for delivery, you will receive an email with the tracking number. For any information about your order, write to us at puntosud.shop@outlook.com with your order number (see also the Track my order page).

Changing or cancelling an order

Once the parcel has been shipped:

  • the shipping address can no longer be changed;
  • the order can no longer be cancelled.

If you want to cancel an order that has already shipped, you can only do so by returning it once received, following our Returns and refunds policy.

Delivery responsibility

Please check carefully that the address you enter is correct and follow the tracking regularly. We are not responsible for parcels that are:

  • lost or not delivered because of an incorrect address entered by the customer;
  • not delivered because the recipient was absent;
  • not collected within the carrier's time limits;
  • returned to sender for any of the reasons above.

Carriers are not required to call the recipient to confirm delivery or to report delivery attempts: all updates are available through the tracking link.

Once the parcel shows as “delivered”, the order is considered complete and any issue must be handled with the carrier.

If the parcel is returned to sender or lost after failed delivery attempts due to the customer, you can request a new shipment at your own cost or place a new order.

Our mistakes or the carrier's

If we make a mistake (wrong item, wrong quantity, damaged packaging) or the problem is caused by the carrier and not by you, we take full responsibility and fix it at no extra cost. Write to us at puntosud.shop@outlook.com with your order number and, if possible, a few photos.